Terms of service

TERMS AND CONDITIONS

Last Updated: 10/03/2026

These Terms and Conditions apply to all purchases made from OTTO (“we”, “us”, “our”) via our website hosted on Shopify.

By placing an order, you agree to be bound by these Terms and Conditions.

1. ABOUT US

Business Name: OTTO

Trading Address: OTTO, SOLIHULL, UK

Contact: Contact Form

Website: ottoart.co.uk

We operate as an art reseller and print business offering original artwork, reproduction prints, and heirloom antique items.

2. CONTRACT FORMATION

2.1 Your order constitutes an offer to purchase goods from us.

2.2 A contract is formed only when we send written order confirmation.

2.3 We reserve the right to refuse or cancel any order prior to dispatch.

2.4 These Terms apply to the contract between us.

3. PRODUCTS

We sell:

  • Original artwork

  • Reproduction prints (made to order)

  • Heirloom antique items

3.1 Product Descriptions

We take reasonable care to describe and represent items accurately. However, colours and appearance may vary depending on screen settings.

3.2 Vintage and Antique Items

Artworks alongside heirloom and antique items may show age-related wear. Such characteristics are considered part of their nature and do not constitute faults. Historical damage plus wear and tear is common and to be expected. 

By purchasing vintage or antique goods, you acknowledge and accept their inherent characteristics.

4. MADE-TO-ORDER PRINTS

All reproduction prints are produced to order.

Standard sizes may be returned under the returns policy.

Commissioned sizes or custom specifications are non-refundable and non-returnable except where faulty.

5. PRICING AND PAYMENT

5.1 All prices are stated in GBP (£).

5.2 Payment must be made in full at the time of ordering.

5.3 We accept payment methods displayed at checkout.

5.4 Ownership of goods does not transfer until full payment has been received.

6. DELIVERY

6.1 Delivery methods and estimated timeframes are displayed at checkout.

6.2 Delivery dates are estimates only.

6.3 Risk in the goods passes to you upon dispatch.

6.4 We are not liable for delays caused by carriers, customs, or circumstances beyond our control.

6.5 International customers are responsible for all customs duties, import taxes, and local charges.

6.6 When possible we may offer collection from a central midlands warehouse. Please contact prior to ordering should this be your preference.

7. RETURNS POLICY

7.1 Return Window

You may request a return within 14 days of receiving your order.

You must notify us in writing before returning any goods. 

7.2 Condition of Returns

Returned items must:

  • Be in original condition

  • Be undamaged

  • Include original packaging

  • Be securely packaged for transit

We reserve the right to refuse refunds for items damaged due to inadequate return packaging.

7.3 Return Shipping

Unless the item is faulty, return shipping costs are the responsibility of the customer.

7.4 Exchanges

Exchanges are not permitted.

8. DAMAGED OR FAULTY GOODS

If your order arrives damaged, you must notify us within 24 hours of delivery.

You must provide:

  • Photographs of the item

  • Photographs of the packaging

  • A description of the issue

Following assessment, we may offer:

  • Repair

  • Replacement

  • Full refund

  • Partial refund

Where goods are confirmed faulty, we will cover reasonable return costs.

Failure to notify us within the required timeframe may affect your eligibility for a remedy.

9. INTERNATIONAL SALES

For international orders:

  • All sales are considered final unless the item is faulty.

  • Returns for change of mind are not accepted.

  • Customers are responsible for all customs, duties, and import charges.

10. LIABILITY

10.1 We are not liable for:

  • Normal wear and tear

  • Misuse, negligence, or improper handling

  • Damage caused after delivery

10.2 Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot legally be excluded under applicable law.

11. DATA PROTECTION

We process personal data in accordance with applicable data protection laws.

Information collected is used solely for order fulfilment, customer service, legal compliance, and where consent is given, marketing communications.

You may request access, correction, or deletion of your personal data by contacting us here.

12. FORCE MAJEURE

We are not responsible for delays or failure to perform resulting from events beyond our reasonable control.

13. GOVERNING LAW

These Terms are governed by and interpreted in accordance with the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. CHANGES TO TERMS

We may update these Terms from time to time. The version in force at the time of your order will apply to that purchase.

If you have any questions, please contact us here.